At Nami, we strive to deliver your orders promptly and efficiently while ensuring a seamless shopping experience. Please review our shipping policy below for details on order processing, local delivery, domestic and international shipping, and our return policy.

 

Order Processing Time

 

- Orders are processed within 2 days after receiving the order confirmation.

 

Local Delivery

 

• During checkout, enter your address and select the ship option. Click the "continue to shipping" button.
• Local delivery is available for addresses within a 2 km radius of our shop.
• If the local delivery option does not appear during checkout, your order is not eligible for local delivery.
• Orders placed before 5 PM on working days will be delivered the same day unless the product is out of stock.
• Orders placed after 5 PM or outside working hours will be delivered the next day after 12 noon.

 

Domestic Shipping Rates and Estimates

 

   Shipping charges for your order will be calculated and displayed at checkout.

 

International Shipping

 

• We offer international shipping to selected countries.
• Shipping charges for international orders will be calculated and displayed at checkout.
• Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Khadyot Naturals Pvt Ltd (NAMI) is not responsible for these charges if they are applied. These are your responsibility as the customer.

 

Refunds, Returns, and Exchanges

 

• We accept returns up to 7 days after delivery, provided the item is unused and in its original condition. We will refund the full order amount minus the return shipping costs.
• If your order arrives damaged, please email us as soon as possible. Refer to our return policy for further details on how to proceed with returns.